Privacy Policy

Slotora operates the Slotora mobile application provided by The Royals Valley.

1. Information We Collect

• Name, email address, phone number, and account role for account creation and sign-in.
• Business details such as business name, type, phone number, address, website, services, offers, and profile information.
• Location information when a customer updates their location or a business saves its store location for directions and nearby discovery.
• Appointment, booking, slot, cancellation, review, like, and business post information.
• Device notification tokens used to send booking, account, business, admin, and offer notifications.
• Payment-related order and payment identifiers for paid business features.

2. How We Use Information

• To provide booking and scheduling services.
• To manage business listings and availability schedules.
• To show nearby businesses, directions, availability, customer reviews, and offers.
• To send account, booking, cancellation, offer, and business notifications.
• To process and verify payments for paid business features.
• To improve user experience and app functionality.
• To communicate booking confirmations and status updates.

3. Data Storage & Security

App data is stored securely using Firebase services provided by Google. Authentication information is handled through Firebase Authentication. Passwords are managed by Firebase Authentication and are never stored in plain text by Slotora. Payment processing is handled through Razorpay for paid business features.

4. Data Sharing

We do not sell personal data.

We may share or process data with trusted service providers that help operate Slotora, including Firebase/Google for authentication, database, storage, cloud functions, analytics-free app infrastructure, and push notifications, and Razorpay for payment order creation and payment verification. We may also disclose information when required by law, legal process, fraud prevention, security, or compliance needs.

5. User Rights & Account Deletion

Users may request deletion of their account and associated personal data at any time. Visit the deletion request page for detailed instructions.

6. Data Retention

We retain account, booking, business, payment, notification, and support-related records for as long as needed to provide Slotora services, comply with legal obligations, prevent fraud, resolve disputes, and maintain security. When an account deletion request is approved, associated personal data is deleted unless retention is required for legal, fraud prevention, security, or compliance purposes.

7. Contact Us